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This is what insurance is all about: to put you back in the position you were prior to the claim. If you have a claim or loss, take the necessary steps to reduce further loss. For example, if your hot water tank bursts, shut off the plumbing system and move personal belongings to avoid further damage.

Call our office to report the claim.

For after-hours emergencies, contact the 24-hour assist line of your insurance carrier:

   AXA Pacific Ins.: 604-669-4247
   Canadian Northern Shield Ins.: 1-888-267-6766
   AVIVA Ins.: 1-800-590-5003
   Tokio Marine/ Lombard Ins.: 1-800-661-8770)


You may also contact service companies such as plumbers, glass repair shops, electricians, contractors, etc. of your choice. (Please keep in mind that you may be responsible for charges of these services in the event a claim is not covered or if emergency services were not necessary). For emergency water damage, fire or other repairs and clean-ups, contact any one of these restoration companies 24-hours/day:

   Canstar Restoration: 604-944-1461
   Belfor Restorations: (Formerly Cromwell): 1-888-432-1123
   On-Side Restoration: 604-293-1596
   Edenvale Restoration: 1-800-631-8558 
   
If you experience a car accident with injuries or damages over $1,000, call the police to attend.

For minor accidents make note of the license plate number and driver’s license of all cars and drivers involved. Gather names of witnesses and make notes of the circumstances, weather, traffic lights, signs, etc.

Report the claim to ICBC at 604-520-8222 (24-hours/day) or online at www.icbc.com. Have your insurance papers handy when you call. You may be asked to book an appointment at the Claim Centre and choose a body shop or repair shop if your car requires repairs.

If you require assistance or have questions, contact Kami Insurance.